The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.
Help Desk Officer - Fixed Term
- Salary: $81,986 - $87,637 per annum
- Plus up to 15% superannuation (conditions apply)
- 2 year fixed term
- Ref No: 26-009
The City of Joondalup is seeking a motivated and customer-focused individual to join its busy IT Service Desk. This is an excellent opportunity for a graduate or early-career IT professional to build practical experience and develop their skills in a supportive, professional, and collaborative environment. You’ll work with modern technologies while supporting essential business operations across the City and be part of an IT team that values learning, mentoring, and continuous improvement.
This hands-on role provides Level 1 IT support to on-site and remote staff, including logging and triaging requests, troubleshooting technical issues, and maintaining accurate service desk records. You’ll gain experience configuring and supporting end-user devices, assisting with IT asset management, creating user-friendly documentation, and contributing to IT projects as required. Technologies supported include Windows 11, Microsoft 365, Active Directory, and basic networking.
Applicants need to provide a covering letter addressing the following key criteria:
- Tertiary qualification in an Information Technology related field or equivalent experience.
- Demonstrated experience in an IT Help Desk role working in a team environment.
- Comprehensive knowledge or experience of Internet/Intranet support issues.
- Comprehensive knowledge or experience of MS O365 applications and administration.
- Demonstrated experience in the configuration and installation of PCs, laptops and mobile Devices.
- Demonstrated hardware and software troubleshooting and problem solving skills.
Experience with local government systems and business processes, while not essential, would be highly regarded.
For further information, please contact Phil Edwards, IT Service Desk Team Leader on 9400 4491.
To apply, please click on the "Apply" button above, and submit your resume and a brief covering letter online, addressing your knowledge and experience relevant to the role. Applications close at 11.55pm on Wednesday 28 January 2026.
The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander people, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.
All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
JAMES PEARSON
Chief Executive Officer
Canvassing of Elected Members will disqualify applicants.