The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.
Customer Care Officer – Fixed Term
- Salary: $81,986 - $87,637 per annum
- Plus up to 15% superannuation (conditions apply)
- Fixed Term Full time: until June 2029
- Ref No: 26-031
We are seeking a motivated and enthusiastic individual who have a strong commitment towards customer service excellence as we continue to grow our contact centre.
As part of the Customer Care Team, the Customer Care Officer acts as the first point of contact for members of our community across multiple contact channels including face-to-face, phone and emails.
The position's primary focus is providing a consistent, responsive, and outstanding customer experience while maximising first contact resolution.
Applicants need to provide a covering letter (no more than two pages) addressing the following key criteria:
- Relevant experience in a contact centre or customer service role providing first contact resolution over various channels.
- Developed problem-solving skills with the ability to effectively handle challenging situations in a calm and professional manner.
- High level interpersonal skills and the ability to interact with a diverse group of people.
- Well-developed verbal and written communication skills.
Appointment is subject to provision of a satisfactory National Police Certificate that is no more than three months old.
If you are interested, we would like to hear from you. Further information can be obtained by calling Stacy Miller, Senior Team Leader Customer Care on 9400 4901.
To apply, please click on the "Apply" button above, and submit your resume and a covering letter via the City’s online recruitment portal, addressing the above criteria. Applications close at 11.55pm on Thursday 5 March 2026.
The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander people, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.
All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
JAMES PEARSON
Chief Executive Officer
Canvassing of Elected Members will disqualify applicants.