The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.
Rating Services Officer x2 – Full Time – Fixed Term
- Salary: $74,368 - $87,637 per annum
- Plus up to 15% superannuation (conditions apply)
- 2x Fixed Term Full Time positions until 30 September 2027
- Ref No: 26-035
The City of Joondalup is seeking 2 fixed term full time, reliable, hardworking Rating Services Officers with great customer service and communication skills. The ideal candidate will be a great team player with strong multitasking skills.
Reporting to the Coordinator Rating Services, these positions play a key role in delivering accurate and efficient rating services while providing high quality customer support in line with legislative requirements. You will undertake a diverse range of duties focused on ensuring the effective collection of rates, including the daily maintenance of the rating system and responding to telephone and written enquiries.
We are seeking applicants with strong problem solving abilities, well developed negotiation and conflict resolution skills, and experience interpreting and applying relevant legislation. Sound numeracy and communication skills are essential, along with demonstrated experience providing customer service in a fast paced environment.
Applicants will need to provide a covering letter which must address the following criteria:
- Appropriate qualifications or equivalent relevant experience.
- Developed keyboard & computer skills (Microsoft suite, databases).
- Knowledge of basic accounting practices.
- Customer service experience in a high pressure environment.
- Debt collection experience.
- Demonstrated problem-solving skills as well as negotiation and conflict resolution skills.
This is a fixed term position through to 30 September 2027. Previous experience in rates administration will be highly regarded.
Should you wish to discuss this role in more detail, please contact Hitesh Attawala Manger Financial Services on 9400 4384. Should you require more information on the City of Joondalup, please visit the City’s website.
To apply, please click on the "Apply" button below, and submit your resume and a covering letter online via the City’s recruitment portal, addressing your knowledge and experience relevant to the role. Applications close at 11.55pm on Thursday 19 March 2026.
The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.
All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
JAMIE PARRY
Acting Chief Executive Officer
Canvassing of Elected Members will disqualify applicants.