Craigie Leisure Centre is one of the largest and most established multi-purpose leisure facilities in Western Australia. Renowned for its state of the art amenities, the centre offers an extensive range of programs across fitness, aquatics, children’s activities, sports and family recreation. We pride ourselves on delivering exceptional services to the community. We are seeking motivated and enthusiastic individuals to join our team who are passionate about making a positive impact and supporting our members and customers in achieving their health and wellbeing goals.
Membership Supervisor – Full Time
- Salary: $97,802 - $105,447 per annum
- Plus up to 15% superannuation (conditions apply)
- Located at Craigie Leisure Centre
- Ref No: 26-054
We have an exciting opportunity for an experienced Membership Supervisor to join the Craigie Leisure Centre team in delivering exceptional membership services. The successful applicant will be responsible for the management and oversight of the membership portfolio. This will include the identification, development, and implementation of retention and acquisition campaigns to meet the needs of a diverse and growing community, as well as the supervision and support of a large high performing team to achieve membership and growth targets. The role will also involve maintaining high standards of customer service and undertaking associated people management responsibilities.
This is an exceptional opportunity for a highly qualified individual to join a dynamic and progressive team and make a valuable contribution to our fast-growing leisure centre.
Applicants are required to hold, or be willing to obtain the following:
- Current Provide First Aid Certificate (HLTAID011).
- Current Provide Cardiopulmonary Resuscitation (HLTAID009) (renewed annually).
- Current WA ‘C’ Class Driver’s Licence.
- National Police Certificate that is no more than three months old or willing to obtain.
Applicants will need to provide a covering letter addressing the following:
- Relevant tertiary qualification or equivalent experience.
- Demonstrated experience developing and implementing retention strategies within a membership-based environment, including proactive member engagement, usage tracking, and initiatives to reduce attrition.
- Proven ability to plan, deliver, and evaluate membership acquisition campaigns, including lead generation, follow up, and conversion strategies, with a focus on achieving sales targets.
- Demonstrated experience leading, motivating, and supervising teams within a health and fitness environment, including recruitment, training, and coaching, to drive high performance and deliver a strong customer-focused culture.
- Sound knowledge of the leisure, health, and fitness industry, including experience in the preparation and analysis of sales, prospect, and statistical reports.
Further information can be obtained by calling Claire Wood, Team Leader Health and Fitness on 9400 4634.
To apply, please click on the "Apply" button above, and submit your resume and a covering letter online via the City’s recruitment portal, addressing the above criteria. Applications close 11.55pm on Thursday 30 April 2026.
The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.
All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
NICO CLAASSEN
Temporary Chief Executive Officer
Canvassing of Elected Members will disqualify applicants.