The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.
Customer Service Officer
- Salary: $81,986 - $87,637 per annum
- Permanent Full Time position
- Plus up to 15% superannuation (conditions apply)
- Ref No: 26-055
The City is seeking a suitably experienced Customer Service Officer to assist the Community Safety Business Unit. Reporting to the Business Support Coordinator, this position will be responsible for delivering quality, timely customer service and administrative support. The role is heavily engaged with internal and external customers, taking calls from City ratepayers and visitors, providing advice and information on Community Safety-related Acts, Regulations, and Local Laws. Previous experience in a customer service role or administration in Local Government is highly desirable.
Applicants need to provide a covering letter addressing the following:
- Tertiary qualification in administration and/or equivalent experience.
- Demonstrated experience in a similar customer service role.
- Demonstrated written and verbal communication skills to resolve issues and provide successful outcome for customers.
- Demonstrated ability to interpret and apply acts, regulations and local laws.
- Demonstrated ability to work within a team environment and to handle difficult situations.
- Demonstrated experience using Microsoft Office (Word, Excel and Outlook) and the ability to learn new computer applications.
Further information can be obtained by calling Grace Jenkins, Business Support Coordinator on 9400 4987.
To apply, please click on the "Apply" button above, and submit your resume and a covering letter online via the City’s recruitment portal, addressing the above criteria. Applications close at 11.55pm on Tuesday 12 May 2026.
The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.
All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
NICO CLAASSEN
Temporary Chief Executive Officer
Canvassing of Elected Members will disqualify applicants.